Move your consumer insights practice forward

At Crimson Hexagon, our Customer Success Managers are here to advise and educate our customers on the best ways to operationalize consumer insights at their brands.

Our goal is to help customers move their social listening and consumer insights practices forward by taking a holistic view, including the people and processes that enable a successful program. What does your strategy look like and how can you optimize it? Do you have the right people in the right roles? How can your work be elevated and shared across the organization?

From getting your team up and running to creating custom integrations with your tech stack, our services team is here to make sure your team succeeds.

What services are available from Crimson Hexagon?

  • Implementation

    Ensure a successful integration of Crimson Hexagon’s platform into your workflow at the onset of your subscription. The implementation team will provide frameworks to set up your strategy for social listening and analysis.

  • Analysis and research

    Work with our expert consumer insights analysts to derive the most value from your data. Whether by building extensive keyword queries or providing custom training data for the BrightView™ machine learning algorithm, our analysts will ensure you uncover insights faster. The analytics team excels at performing campaign, product launch, brand health, audience, industry, segment and exploratory analysis.

  • Training and ongoing education

    Get personalized and interactive training for any skill level. Training Consultants with in-depth platform knowledge are available for customized in-person training whenever you need it.


  • Technical integrations

    Customize your experience by leveraging the power of our APIs. Let us help you integrate your customer survey, chat logs, product data or any other dataset into the Crimson Hexagon platform. Want to visualize the insights outside of the platform? Our team can custom build whatever you need to display the results of your analysis wherever you want.

Interested in moving forward with Crimson Hexagon?

Contact us to discuss the right services package for your business today.

Contact us