Training at L.E.K.
Step 1: L.E.K. User Guide
This guide will help new users better understand the capabilities of social media analytics, learn about the different monitor types and features, as well as next steps for using the service platform.
Step 2: Foundations Training Series
This video series breaks down the fundamentals of building monitors and deciding which specific monitors to use to answer your business questions.
Step 3: L.E.K. Monitor Set-Up Instruction Guide
Best practices for building monitors with Crimson Hexagon by walking you through the process step-by-step.
Step 4: New User Guide & Tips and Tricks
New User Guide:
Includes the knowledge and tools needed to quickly get up to speed to run the platform, with recommended videos, reading, activities, quizzes and more.
Tips and Tricks:
A compiled list of tips and tricks discovered by L.E.K. staff users based on their navigation of the platform.
- Fundamentals of Social Media Analytics – This resource will help you learn the fundamentals of social media analytics and how you can apply it to enhance and extend consumer insights.
- Crimson Hexagon Metrics: Brand Growth & Opportunities – Reviews key tactics for drilling down into the platform and provides suggestions on how you can approach the platform with targeted questions to uncover potential opportunities.
- Crimson Hexagon Professional Services – This document covers Crimson Hexagon’s Professional Services offering – where customized consulting services are available to case teams for an additional fee (contact our account manager for further details and pricing).
For further assistance, if needed, please contact Crimson Hexagon’s Support services via the Help Center.