Automatically surface relevant customer care inquiries

When consumers need assistance from your customer care team, they use many different channels to engage with your brand — social media, emails, chat logs, calls, and more. But for large bands, it’s especially difficult to establish a scalable process for supporting customers across channels and time zones.

  • Dramatically accelerate inquiry response time with a prioritized stream of requests for easy routing
  • Increase the capacity of the customer care team to engage in quality interactions by automating the sorting process
  • Improve customer satisfaction by detecting new opportunities for engagement

[Webinar Replay] Introduction to Customer Care 

Learn about Crimson Hexagon’s new customer care solution and other new AI features

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AI-Powered Customer Care

The Crimson Hexagon Platform leverages state-of-the-art AI technologies, image analytics, and the world’s largest data library. We help our customers quickly identify and prioritize care issues to drive efficiencies for their customer care teams.

  • AI

    Machine learning automatically identifies and classifies requests according to user-defined categories.
  • Data Library

    Access to the industry’s largest data library allows for historical analysis of customer care issues.
  • Image Analytics

    Image analysis allows users to analyze visual elements in care posts at scale.
  • Personalized Experience

    Easy enough for everyone to anyone in the organization to identify insights based on customer care issues.

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