Following the public outcry that ensued after ex-Uber employee Susan Fowler’s account of being sexually harassed by her manager, Crimson Hexagon tuned into social conversations about Uber, and let’s just say, the company has seen better days. Although conversation volume ticked up in February for the ride-sharing giant, it was more break-up letters than bouquets.
And given that consumer sentiment on social media is headed south, Uber could be walking on eggshells a little while longer. The Susan Fowler episode added to the rancor against the company.
— Martin Stoll (@coldinpdx) February 21, 2017
Had a driver in DC pick me up and I was his first ever Lyft passenger. "I had to switch from Uber – I'm not making any money there anymore!"
— Kit Whelan (@kitwhelan) February 15, 2017
This is for Uber’s attention but if users are still listening, the company wants them to know that it’s hurting.